The Salvation Army’s Serenity Home Shelter had many changes in 2019. The shelter went from 1 mass homeless shelter located in Balsam Lake to several smaller shelters located throughout Polk County. Then the Serenity Home Shelter offices opened their doors in their new location in the Clear Lake Area Community Center. The offices, unlike before when the shelter was staffed 24 hours a day, will have office hours of Monday through Friday from 8am until 3pm. Those needing assistance with housing, rental or utility assistance will need to get a hold of staff during those hours.
Individuals who stay in shelter are homeless and provided with Case Management by Serenity Home staff who visit the locations throughout the week to ensure that goals are being met and rules are being followed. Residents have already had some success with securing disability benefits and moving into permanent housing.